Gyffty

Returns and remakes

Last updated 31 October 2026

Hampers cannot be returned

Every hamper is assembled to order, by hand, for the person it is going to, and most of them contain food. Once a box has shipped there is nothing we could take back and nothing we could do with it, so we do not accept returns or exchanges of undamaged hampers — including where you have simply changed your mind.

The same applies to anything personalised. A name in gold foil or a date engraved into leather is yours and only yours, which is the point of it.

Cancel before it ships, and pay nothing

An order can be cancelled from your account at any time while it is still Confirmed or Packed, and you are refunded in full. Once it ships it is on its way and cannot be recalled.

Refunds go back to the original payment method. Banks usually take five to seven working days to show it.

If it arrives damaged, wrong or incomplete

That is our mistake, and it is not what the rule above is for. Send one photograph to care@gyffty.com within 48 hours of delivery and we remake the hamper and send it again. There is no charge, and there is nothing for you to send back or pack up.

This is the policy we actually operate. We would rather remake a box than argue about one.

Your rights under Indian law

Nothing on this page limits the rights you have under the Consumer Protection Act 2019 for goods that are defective, unsafe, or not as described. Those rights stand whatever a shop's own policy says, and ours is written to meet them rather than to work around them.